How Kensa Health Supports Safe, Secure and Trusted Health and Home Care

Choosing a home care provider or health technology partner means trusting an organisation to deliver safe, reliable services and protect people and their information.

At Kensa Health, safety, quality, and accountability are central to everything we do. Whether we support people at home or deliver digital health solutions, we recognise our responsibility to individuals, families, and healthcare partners.

Our accreditations, certifications, and regulatory frameworks show our commitment to protecting sensitive information, managing risks, and maintaining high standards across our services.

What do these credentials mean in practice, and how do they benefit those we support?

Below, we explain the steps Kensa Health takes to deliver safer, more secure, and more reliable care and health services.

1. Information Security and Data Protection

Health and care services often involve highly sensitive personal information. Protecting it is essential to maintain confidentiality, manage risk and build trust with the people and organisations we support.

ISO/IEC 27001:2022 – Information Security Management

ISO/IEC 27001:2022 is an internationally recognised standard for information security management. It provides a structured framework for identifying risks, implementing appropriate safeguards and continually improving how information is protected.

This means that at Kensa Health, we have put policies, procedures and security measures in place to help protect the personal and health information we handle.

As part of this, we have established processes to identify potential security risks, control access to information, and regularly review how we protect data.

When you share personal or health information, you need confidence it's handled responsibly. ISO/IEC 27001:2022 supports a systematic approach to protecting sensitive information and demonstrates that information security risks are managed within a recognised framework.

NHS Data Security and Protection Toolkit (DSPT)

Kensa Health completes the NHS Data Security and Protection Toolkit (DSPT) assessment annually for each registered Home Care and Virtual Care business.

The DSPT is an NHS self-assessment framework that enables health and social care organisations to measure and publish their performance against the National Data Guardian's ten data security standards.

Although the DSPT is a self-assessment rather than an independent certification, organisations receive confirmation of their published assessment.

By completing the DSPT assessment annually, Kensa Health reviews how we protect confidential information, manage access to personal records and train our staff in data security. This ongoing commitment helps reduce the risk of data breaches, supports the safe handling of your information, and demonstrates that your privacy is taken seriously.

Cyber Essentials Plus – Cybersecurity

Kensa Health holds Cyber Essentials Plus certification, which includes independent technical testing of an organisation's protection against common cyber threats. It complements our wider information security measures and helps protect our systems and information.

As health and care services increasingly rely on digital technology, protecting the systems that hold and process information is essential. With Cyber Essentials Plus, you can be confident that key cybersecurity measures have been independently tested, reducing the risk of common cyberattacks and service disruption.

UK GDPR – Data Protection

Kensa Health complies with the UK General Data Protection Regulation (UK GDPR) and applicable data protection legislation, ensuring personal information is handled lawfully, fairly and transparently.

Protecting personal information is particularly important in health and social care, where services may involve sensitive health data and information sharing between individuals, care teams and healthcare organisations. We use appropriate access controls and robust data-handling processes to protect this information and ensure it is accessed and used responsibly.

Whether you are an individual receiving care, a family member, or a healthcare partner, you can be confident that we treat personal information with care and respect. Our approach to data protection supports transparency, safeguards sensitive information, and promotes responsible information sharing, building trust in the services we deliver and the partnerships we build.

You can read our privacy notice here.

2. Care Quality and Operational Safety

When choosing a home care provider, understanding how care is regulated and how safety is managed is an important part of making an informed decision.

Care Quality Commission (CQC) – Regulated Home Care

Kensa Health Home Care Ltd is registered with the Care Quality Commission (CQC) to provide regulated health and social care services in England.

It checks that care providers meet essential safety and quality standards, helping ensure people receive care that is safe, effective, compassionate, and well-managed.

By meeting these requirements, we show our commitment to accountability and excellence. When you’re choosing care, CQC registration gives you confidence and a clear reference point for making decisions about support, dignity, and wellbeing.

SSIP SafeContractor – Health and Safety

Kensa Health holds SafeContractor accreditation, an independent assessment under the Safety Schemes in Procurement (SSIP) framework.

The assessment reviews our health and safety policies, risk assessments, insurance, staff training and working practices against recognised industry standards. This demonstrates our commitment to maintaining safe working environments and gives individuals, families and healthcare partners greater confidence in the services we provide.

3. Digital Technology and Regulatory Compliance

Digital health solutions must meet relevant regulatory requirements to support safe, appropriate use. This is particularly important when technology forms part of a wider care pathway.

UKCA Marking – Virtual Care Technology and Relevant Devices

Kensa Health's UKCA marking relates to its Virtual Care platform and the specific devices covered by the relevant conformity assessment.

UKCA is a conformity marking used for certain products placed on the market in Great Britain. Where software is classified as a medical device based on its intended medical purpose, it must meet the applicable regulatory requirements. UKCA marking demonstrates conformity with relevant requirements for products within its scope.

As medical technology advances, it’s essential that healthcare software operates reliably and safely to protect patient safety and ensure efficiency. Robust assessment processes confirm that the technology performs as intended, reducing risks from malfunctions, errors, or incorrect information.

UKCA marking demonstrates that our Virtual Care platform and relevant devices meet the applicable regulatory requirements within the scope of their conformity assessment, providing reassurance about the safety and suitability of the technology used to support care.

DCB0129 Clinical Risk Management

Kensa Health's Virtual Care platform is developed under a clinical risk management system that follows DCB0129, the NHS clinical safety standard for manufacturers of health IT systems.

We work with an independent Clinical Safety Officer and maintain a hazard log and clinical safety case report for each product release. These processes help identify, assess and manage potential clinical risks associated with the technology.

When an NHS organisation deploys our platform, it completes its own clinical risk assessment under the corresponding DCB0160 standard, with support from Kensa Health.

Patient safety is essential when introducing digital technology into healthcare. By following DCB0129, we ensure that potential clinical risks are considered throughout the development and release of our Virtual Care platform, giving NHS organisations and healthcare partners greater confidence that clinical safety is being actively managed and supporting the safe introduction of technology into existing care pathways.

4. Public Sector Procurement and Accessibility

For public sector organisations, finding an appropriate supplier is only part of the process. They also need recognised procurement routes that support purchasing in line with relevant requirements.

G-Cloud 15 – Public Sector Cloud Procurement

Kensa Health is an approved supplier on G-Cloud 15, the UK Government's cloud procurement framework.

G-Cloud enables eligible public sector organisations, including NHS bodies, to procure qualifying cloud-based services through the Government's Digital Marketplace.

For organisations exploring Kensa Health's digital health capabilities, this provides an established route to procure eligible services, including solutions for technology-enabled care, remote patient monitoring, and data-led services.

Being listed on the framework can simplify procurement for eligible services, giving public sector buyers a recognised route to explore suitable solutions.

NHS and public sector organisations need clear, established ways to evaluate and purchase digital services. G-Cloud 15 provides a recognised procurement route that can simplify purchasing for eligible services, making it easier for organisations to explore Kensa Health's solutions and take the next steps toward implementation.

Our commitment to trusted care

Together, these measures help us protect sensitive information, manage risks and maintain safe, reliable services.

Our goal is to build on these standards to deliver more connected, proactive and person-centred care that supports better-informed decisions, improved outcomes and the right support closer to home.

Talk to Kensa Health

Whether you're exploring care options for yourself or a loved one, or looking for innovative solutions to improve healthcare delivery, Kensa Health can help you find the right support.

Our services include:

• Home Care: Personalised support to help people live safely and independently at home, including personal care, dementia care, complex care, live-in care and respite care.
• Virtual Care: Technology-enabled care and remote monitoring to support proactive healthcare and help people remain independent for longer.
• Intelligence: Turning health and care data into actionable insights to support better-informed decisions and service improvements.

Discover how Kensa Health can support you

Contact Kensa Health or call 0330 380 2236 to discuss your needs and explore how our services could make a difference.

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