Home Safety

Personal alarms and falls detection

More confidence at home, with a monitoring team available 24 hours a day, every day.

Feel more confident at home, knowing you have a way to call for help when you need it. Whether you’re choosing an alarm for yourself or arranging support for someone close to you, we can help you find the right option.

Compare alarm options Start sign-up

Prefer to talk it through? Contact our team.

A woman wearing a personal alarm pendant at home, with a Kensa Health alarm beside her.

A simple way to call for help

Raise an alert from your home base unit or wearable pendant. The SIM-enabled base connects to the monitoring team without a telephone line.

Someone there, day and night

The monitoring team receives alerts 24 hours a day. An operator will respond within 60 seconds, assess the situation and arrange help through your contacts or emergency services when needed.

Payment that suits you

Choose a discounted annual payment or monthly payments. Compare the full yearly cost here and review your service terms before arranging payment.

Kensa Health home alarm and wearable pendant on a living room side table.

Reassurance for you and your family

A little reassurance can make a difference

You may live alone, have experienced a fall or simply want an extra way to get help when nobody else is nearby. A personal alarm lets you raise an alert without needing to reach a telephone.

For families, it offers the comfort of knowing there is a way to call for help when you cannot be there yourself.

The base unit uses a built-in SIM to connect to the monitoring team, so you don’t need a telephone line. With the Falls Detection Alarm, the pendant sends an alert to the base, which makes the call. You speak with the operator through the base unit.

See the options

Personal alarms and falls detection

Choose the option that suits you

Compare a base unit on its own, a wearable pendant with a base unit, or a falls detection pendant with a base unit. All three connect to the monitoring team using a built-in SIM, so no telephone line is needed.

At-home reassurance

Base Alarm

A way to call for help from a fixed point in your home. You need to be able to reach and press the help button on the base unit to connect to the monitoring team. This option does not include a wearable pendant or automatic falls detection.

£325/ year

or £30 per month (£360 over 12 months)

Save £35 with annual payment

SIM-enabled home base unit, with no telephone line needed
Connection to a 24-hour monitoring team
Support with equipment setup and testing
Agreed contacts and response arrangements

Help within reach

Pendant and Base Unit

For people who want a help button they can wear around the home. Press the pendant to activate the base unit and connect to the monitoring team.

£350/ year

or £32 per month (£384 over 12 months)

Save £34 with annual payment

SIM-enabled home base unit and wearable pendant
No telephone line needed
Manual help button on the pendant
24-hour monitoring and response within 60 seconds

Additional reassurance

Falls Detection Alarm

A home base unit and wearable falls detection pendant for reassurance around the home. Press the pendant to raise an alert, or let its automatic falls detection raise an alert when a fall is detected.

£425/ year

or £39 per month (£468 over 12 months)

Save £43 with annual payment

SIM-enabled base unit and wearable falls detection pendant
A help button and automatic alerting when a fall is detected
Connection to a 24-hour monitoring team
Support with equipment setup and testing

Please note: Automatic falls detection cannot detect every fall. Press your help button if you need assistance and are able to do so.

Start sign-up

How it works

What happens when you need help?

Raise an alert

Press the button on your base unit or pendant if you need assistance. The Falls Detection Alarm can also raise an alert automatically when a fall is detected.

The team checks what has happened

An operator will respond within 60 seconds. They will try to speak with you through the speaker and microphone in your base unit and assess the situation.

Appropriate help is arranged

Depending on the situation and your agreed response arrangements, the team may contact a nominated relative or other contact, or the emergency services.

Getting started

Simple steps to join

1. Choose your alarm

Select an option and tell us the postcode where it will be used, so availability can be checked.

2. Arrange payment

Review your package and service terms, then choose annual or monthly payment through GoCardless.

3. Set up and test

We’ll explain the delivery and setup arrangements and how to use your equipment. The alarm is tested before monitoring begins.

4. Confirm activation

You’ll receive confirmation when your monitoring service is live, together with the support details you need.

Your service is not active when you submit the form or set up payment. Delivery, setup and activation timescales will be confirmed before you join.

Start your sign-up

Take the next step towards reassurance at home

Choose your alarm and tell us a few details to get started.

We’ll confirm availability and collect any further information needed for enrolment. You’ll be able to review the final package, full price and service terms before arranging payment.

Prefer to speak to someone?

Call us: 01632 960000

The customer enquiry team can help with choosing an alarm and joining the service. Alarm monitoring is available 24 hours a day.

Your questions answered

Frequently asked questions

Find out more about choosing an alarm, joining the service and getting support.

Can I arrange an alarm for a relative?

Yes, you can begin sign-up on behalf of a relative. We will explain the information and agreement needed from the person who will use the alarm. The person paying for the service can be different from the person using it.

Will the falls detector detect every fall?

No. Automatic falls detection cannot detect every fall. Wear and use your device as instructed, and press the help button if you need assistance and are able to do so. Falls detection raises an alert; it does not prevent a fall.

Who receives an alert and arranges help?

An operator from the monitoring team will respond within 60 seconds. They will assess the situation and arrange help from one of your nominated contacts or the emergency services when necessary.

When will my service be active?

Monitoring starts once enrolment, equipment setup and testing are complete and you have received confirmation that the service is live. Completing the form or arranging payment does not activate monitoring.

Can I pay monthly or annually?

You can choose annual payment or monthly payments. Annual payment offers a saving compared with paying monthly over 12 months. You’ll review the full price and service terms before setting up payment through GoCardless.

Care and reassurance, built around you

Why Kensa Health

Practical support to help you feel confident in the place you call home.

Kensa Health brings together people, care and technology to support everyday life at home. We take time to understand what matters to you and help you explore support that suits your needs.

Alongside personal alarms, our Home Care services offer help with daily routines, companionship and more specialist care. Our team can explain the options available in your area.

About Kensa Health

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