Home Safe

Personal alarms and falls detection

Help at the press of a button. Reassurance for you and the people close to you.

Choose a home alarm, watch or mobile pendant with 24-hour monitoring and personal help to get started. Support that fits around your life, at home or out and about.

Choose your alarm Ask us a question

Prefer to talk it through? Contact our team.

Illustrative photo of a man wearing a mobile personal alarm pendant while walking outdoors

A simple way to call for help

Choose a home alarm, watch or mobile pendant to call for help. Our team can explain how each option works and help you find a suitable fit.

Someone there, day and night

The monitoring team receives alerts 24 hours a day. An operator will respond within 60 seconds, assess the situation and arrange help through your contacts or emergency services when needed.

Personal support from the start

A welcome phone call, answers to your questions and personal support with setup and testing. We help you feel confident using your alarm.

Illustrative photo of a black home alarm base on a side table beside a woman reading

Personal support, from day one

More than an alarm in a box

Choosing an alarm is personal. We help you get comfortable with yours, with a welcome phone call and practical support from setup to activation.

A welcome call, with time for you

Talk us through your routine, ask questions and tell us who you would like contacted if you need help.

Help with setup and testing

We explain wearing, charging and using your alarm, then guide you through a test so you know what to expect.

Confidence before you get started

We confirm when monitoring is active and make sure you know how to get support afterwards.

Explore your alarm options

Personal alarms and falls detection

Choose an alarm that fits your everyday life

Choose where you need support and how you prefer to wear your alarm. All three options connect to our monitoring team, day and night.

Illustrative close-up of the black home alarm base unit with blue status ring

Simple support at home

Personal Home Alarm

£32 per month ex VAT

£38.40 per month including VAT

£200 one-off setup ex VAT (£240 incl. VAT), including your welcome call and personal setup support.

A familiar help button worn around your neck or on your wrist, linked to a base unit at home.

Where it works: Within range of the home base unit
How you wear it: Neck pendant or elastic wrist strap
How you speak: Through the home base unit
Falls detection: Ask about a compatible additional sensor
Power: Mains-powered base with rechargeable battery backup

Illustrative close-up of the personal alarm watch with black wrist strap

Wrist-worn reassurance

Personal Watch Alarm

£34 per month ex VAT

£40.80 per month including VAT

£200 one-off setup ex VAT (£240 incl. VAT), including your welcome call and personal setup support.

A personal alarm built into a watch, with an SOS button and two-way speech for reassurance wherever your day takes you.

Where it works: At home and out and about, subject to mobile coverage
How you wear it: Watch with an adjustable wrist strap
How you speak: Through the watch itself
Falls detection: Can be enabled during setup
Power: Rechargeable watch; regular charging needed

Illustrative close-up of the mobile alarm pendant, lanyard and charging dock

Reassurance on the move

Mobile Pendant Alarm

£34 per month ex VAT

£40.80 per month including VAT

£200 one-off setup ex VAT (£240 incl. VAT), including your welcome call and personal setup support.

A portable alarm with an SOS button and two-way speech, worn around your neck for reassurance at home and away.

Where it works: At home and out and about, subject to mobile coverage
How you wear it: Pendant around your neck
How you speak: Through the pendant itself
Falls detection: Ask our team about availability for this option
Power: Rechargeable pendant with charging dock

Choose your alarm

Could you qualify for VAT relief?Some people with a disability or long-term illness may qualify.Check eligibility

Tick the statements that apply to the person who will use the alarm. This is a guide, rather than an eligibility declaration.

Health or disability: tick any that applyThey have a physical or mental impairment with a long-term and substantial effect on their ability to carry out everyday activities.They have a condition that a medical professional treats as a chronic illness, or they are terminally ill.

How the alarm will be usedThe alarm is for their own personal or domestic use, including if I am arranging it on their behalf.

Age alone or a temporary injury does not qualify. You do not need to be registered disabled or receive disability benefits.

Check whether VAT relief may apply I’m not sure

Both the person and the supplied equipment or service must qualify. An eligibility declaration is needed before VAT relief is applied. This checklist does not change your price or submit your answers.

Read the GOV.UK VAT relief guidance

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A little help choosing

What will work best for you?

A few everyday details can make all the difference.

Do I need a landline or broadband?

No landline or home broadband is needed. The alarms use a mobile SIM connection. The home alarm works within range of its base unit; the watch and mobile pendant can also be used away from home, subject to mobile coverage.

What about charging and power cuts?

The home base unit plugs into the mains and has a battery backup for power cuts. The watch and mobile pendant need regular charging. During your welcome call, we’ll explain the charging routine for your chosen device and help you plan when to charge it.

Can I organise everything for a relative?

Yes. You can choose and pay for an alarm on someone else’s behalf. We’ll explain what we need from the person using the alarm and help agree the right contacts and response arrangements. Family members can join the welcome call if the person would like them to.

How it works

What happens when you need help?

Home Safe in 30 seconds

Raise an alert

Use your help button to raise an alert. Falls detection can also raise an alert where included and enabled.

Speak to the monitoring team

An operator responds within 60 seconds, speaks through your alarm or base unit and assesses what has happened.

Appropriate help is arranged

The team contacts your nominated people or the emergency services when needed, following your agreed response arrangements.

Getting started

How to order

1. Choose your alarm

Select your preferred alarm on the order page. You don’t need to complete an enquiry form first.

2. Review and arrange payment

Check your package and terms, then enter your email, billing address and payment details securely with GoCardless.

3. Your welcome call and setup

We’ll call to welcome you, explain how your alarm works and answer your questions. We’ll guide you through setup and testing before monitoring begins.

4. Confirm activation

You’ll receive confirmation when your monitoring service is live, together with the support details you need.

Monitoring begins after enrolment, setup and testing are complete and we have confirmed your service is active.

Talk to our team

Need help choosing?

Ask a question or request a call. Leave your contact details and tell us how we can help.

Ready to get started? Go straight to the order page to choose your alarm and arrange payment.

Prefer to speak to someone?

Call us: 01632 960000

Enquiries: Monday to Friday, 9am–5pm. Alarm monitoring: 24 hours a day, every day.

Your questions answered

Frequently asked questions

Find out more about choosing an alarm, joining the service and getting support.

Can I arrange an alarm for a relative?

Yes, you can order an alarm for a relative. The person paying can be different from the person using it. We’ll explain any further service-user information and agreement needed during enrolment.

Will the falls detector detect every fall?

No. Automatic falls detection cannot detect every fall. Wear and use your device as instructed, and press the help button if you need assistance and are able to do so. Falls detection raises an alert; it does not prevent a fall.

When will my alarm arrive?

We aim to deliver your alarm within 3–5 working days of confirming your order. We’ll explain the delivery arrangements and help you get started. Receiving your equipment does not activate monitoring; setup and testing must be completed first.

When will my service be active?

Monitoring starts once enrolment, equipment setup and testing are complete and you have received confirmation that the service is live. Sending an enquiry or arranging payment does not activate monitoring.

What does the personalised setup include?

We’ll call to welcome you, talk through your alarm and answer your questions. We provide personal phone support with setup and testing, and confirm when monitoring is active. You’ll review your monthly payment, one-off setup fee and full service terms before paying.

People who understand support at home

Why Kensa Health

Home Safe is part of Kensa Health, bringing personal alarms together with our experience of providing care in people’s own homes.

Getting started includes a personal welcome call. We talk through how your alarm will fit into everyday life, answer your questions and help with setup and testing. From wearing and charging the device to getting the right contacts in place, we take time to explain what you need to know before monitoring starts.

If you need more support, Kensa Health also provides Home Care, including help with daily routines, companionship and more specialist care. These are separate services, and our team can explain what is available in your area.

About Kensa Health

Explore Home Care